Refund policy

We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.

To be eligible for a return, the product must be unopened, with the bottle seal intact, and in its original packaging. Proof of purchase is also required.

To start a return, you can contact us at help@claranovalabs.com. Please note that returns the return address is provided once a return has been approved. Returning items to a different address without prior authorization may result in the package not being received or processed.

If you have any questions about our return policy, please contact us at help@claranovalabs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@claranovalabs.com.